Frequently Asked Questions

Insurance FAQs

What kind of insurance do you offer?

We can arrange insurance for your vehicles, your home, holiday homes and commercial properties, travel insurance, pet insurance, collections insurance, small craft cover and much more.

At Norton we are always working to expand the insurance options we offer, based on our customers’ needs. If you have an insurance need that isn’t covered above or you can’t find on our website, please do still give us a call. With over 55 years’ experience and great insurer partnerships, there’s a very good chance we’ll be able to find what you need.

What is the personal client manager service?

Our personal client manager service is about giving you a dedicated contact who can take care of your insurance needs. All your insurance will be handled by them personally, and you’ll have their direct contact details so you can talk to the same person every time.*

Your personal client manager is a trained and experienced insurance professional, who can help you find the cover you require not just for the everyday things – home, cars, trips – but more niche things as well. If you collect valuables, are a frequent flier, or have a business venture that needs protection, speak with your personal client manager for support.

*this may change when they’re on holiday, of course! We do our best to ensure holiday cover is smooth and straightforward so you’re still taken care of properly.


How can I contact my personal client manager?

When you take out any policy with us, you should be contacted directly by your personal client manager (or PCM for short). Their direct phone number and email address will be on all correspondence from us, so it should be easy to get in touch with them directly.

If for any reason you can’t find your PCM’s contact details, you can call the Norton team directly on 0121 248 9440, or email

How do I make a claim on my insurance?

If you have cover with us and need to make a claim, you have two immediate options. You can contact your insurer directly using the claims information on your paperwork, or you can contact your personal client manager to start the claim for you.

We tend to recommend contacting the insurer directly, if only because the claims line tends to be 24/7. However, your PCM will be more than happy to help.

What are your opening hours?

Our team are available from 8:30am to 5:30pm Monday to Friday, and 9am to 1pm on Saturdays. We are usually closed on Bank Holidays.

You can call your personal client manager directly, or call our team line on 0121 248 9440, during these hours, or email anytime.

Contact us

Send us a message below to get in touch. We aim to respond to all queries sent before 5pm the same working day in the week, and the next working day if you message us in the evening or at the weekend.