Our People

Meet our amazing team

Mark Wilkinson

Managing Director

I joined the business in 2002 after working in America for 4 years in small business start-ups. In 2013 I took over the day to day oversight of the business and have been responsible for our strategic direction and external relationships since. We regularly take the camper van away; I enjoy the great outdoors and like getting beaten at football by my son.

Ben White

Trading Manager

I joined the business in 2009 as an office assistant.  Since then I have managed our Heritage Sales teams from brand new clients all the way to renewing existing customers. In July 2021, I took over the operational side of all trading teams including our other brands; Norton Insurance and Tradesure. I work closely with our Team Managers to provide strategic guidance to make sure we offer the best possible service to all of our clients, whilst driving the overall performance of the business.  

I enjoy spending time with my two sons and the rest of my spare time is taken up with playing for several football teams.

Rebecca Knowles

Head of Operations and HR

I joined Norton in 2015 as HR Manager and became Head of Operations & HR in 2020.  I’m responsible for the day-to-day running of the operational side of the business, heading up our Personal Lines, Commercial and Customer Services teams. I’m fortunate to have a great team, where we work collaboratively and have fun along the way. I love spending time with my children; together we love travelling, exploring new places, going for long walks and bike rides.

Andy McDonald

Underwriting and Product Development Manager

I joined Norton in 2017 to take care of and grow its in-house underwriting capacity; I develop our product offering in line with customer needs and market opportunities. As well as developing and managing products, I’m responsible for underwriting, risk acceptance and compliance, and manage a team that helps support the business in these areas. In my own time I’m an enthusiastic badminton player and run a badminton club that meets weekly.

Amber Coakes

Head of Marketing and Communication

I look after Marketing for Norton and our two other brands: Heritage, which serves customers in need of specialist vehicle insurance, and Tradesure which is our commercial arm. Having joined as Marketing Manager in 2019, I incorporated communications into my role in July 2021 and am working to ensure we communicate clearly and in a helpful fashion with all our customers, making our services easy to understand and access. When I'm not working I like to blog, go walking and make things: candles, wall hangings - occasionally furniture!

Joe Turner

Norton Manager

I joined Norton in April 2018 as a senior sales advisor, moving to Renewals Assistant Manager after 5 months and then Renewals Manager a year later. I built success within my team through hard work, maintaining excellent customer service, and building good relationships with the clients I dealt with.

With 10 years’ insurance experience under my belt, I relish the opportunity that my role as Norton Manager provides to make sure we give our customers the personal touch they deserve. My team are committed to going above and beyond for each client we work with.

I am very much a family man and love to look after those closest to me. I enjoy all types of sports whether that’s watching or playing – although with my dodgy knees it’s more like watching only these days!

For me, the best part of working at Norton is that we are one big family, whether that’s my colleagues or the clients we take care of. Insurance doesn’t need to be a hassle if you have the right individual looking after you.

Jayne Devey

Personal Client Manager

I have worked in insurance for over 15 years, ten of which I have spent as part of the team here at Norton Insurance Brokers.

I enjoy working as a personal client manager because the role allows me to interact with my own clients and has led me to build a great rapport with them. I enjoy how many clients become friends; we speak about life and family, not just insurance. Of course, I also hope clients feel confident they can call me with any insurance requirements they may have.  

My role is varied and involves creating new business quotations, adding vehicles for customers and renewing policies, all of which I enjoy. I treat every client how I would like to be treated in all aspects of life.

In my spare time I love to bake, and I enjoy walking my dogs - Aster is a German Spitz aged 7, and Luna is a Cocker-Shon, aged 2.

Joshua Short

Personal Client Manager

After dealing with life assurance brokerage and assisting a financial advisor in pension advice, I joined Norton at the start of March 2020, where I supported first the classic motor insurance team and later the buildings and contents insurance team. Now, as a personal client manager, I’m excited to continue my experience in working closely with my clients to meet their needs.

I use this experience to provide not only a streamlined, stress-free experience for my clients, but to ensure that all their insurance needs are looked after properly. We believe that the trust you place in us by allowing us to protect the things that matter most to you should be met with a service that goes above and beyond, every time.

I’m currently working on my degree for a BSc Finance (Hons), and on obtaining a Cert CII qualification.

Usman Hussain

Personal Client Manager

Having joined Norton in late 2019, I greatly enjoy the role I’ve developed here. It’s a real pleasure for me to engage positively with my clients and make sure that their needs are met, and I am proud to be providing a service that is really unique and personal.

With ten years’ experience in insurance broking, I’ve previously specialised in motor and home insurance before taking on a broader role at Norton. This practical experience has enabled me to develop the knowledge and expertise to truly support my clients.

In my spare time I like to work out and enjoy reading books, preferably non-fiction. I also love football and am a big Formula 1 fan.

Gemma Fowkes

Personal Client Manager

I joined Norton Insurance in 2019, having been in the insurance industry for numerous years. Recently appointed as a Personal Client Manager, I am looking forward to getting stuck into my new role and looking after my customers!

Giving my clients the confidence to put their trust in me to deliver the best results is top priority. My aim is to provide all my clients with a personal and professional experience.

I am a Mum of two grown-up children who still live at home; they are what is most important to me, along with my two dogs Bailey and Mabel. I love going out on walks on the weekend to blow away the cobwebs with them. I also enjoy family time and weekends away.

Contact us

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