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How to make a claim
If you need to make a claim on any of your Norton Insurance policies, you’re in safe hands. Norton Insurance has partnered with iRevolution Claims as our dedicated claims handlers, meaning expert support is available to you 24 hours a day, 7 days a week, every day of the year.
To make a claim, please call our iRevolution Claims Support Helpline directly on 0330 551 1386. This number connects you straight through to the iRevolution Claims team, who will manage your claim from start to finish, from investigating and confirming liability, to arranging a replacement vehicle, coordinating repairs, and handling all third-party insurer communications on your behalf.
Please save this number so you have it to hand when you need it most.
If you need further assistance or have any questions, our team is here to help. You can reach us Monday to Friday 9:00am to 5:00pm on 0121 248 9440 or email enquiries@nortonib.co.uk, and we will get back to you as soon as possible.
Want to find out more about our partnership with iRevolution Claims? Read the full announcement here.
Send us a message
If you would prefer to contact us by email, please fill in the form below, and we will aim to respond within 24 hours. Please note this may take longer if you contact us over the weekend. It is always best to call where possible.
Once you have called the iRevolution Claims Support Helpline on 0330 551 1386, their team will take care of everything on your behalf. This includes investigating your claim, confirming liability, arranging a replacement vehicle where applicable, coordinating repairs with trusted specialists, and managing all communications with third-party insurers. Where legal support is required, they will connect you with the right help. You will be kept informed every step of the way.
Most people know that failing to stop after an accident is an offence. The rules are less clear about reporting accidents to the police.
In the main, you should always report an accident to the police if:
- Someone is injured in the incident (you should call 999 in this instance)
- An animal is injured
- Someone else’s property is damaged
- A bollard, streetlamp, or other item of street furniture or the road surface is damaged
We can send you a list of the claims we have on record for you. Contact our customer service team on 0121 248 9440 or email enquiries@nortonib.co.uk and we will be happy to help. Alternatively, fill in the form below and we will get back to you as soon as possible.
Sent A Claim Request Here
In the first instance of making a claim please call IRevolution 0330 551 1386. Or, fill the form below.
Reece Hill, the agent who handles my account came back to me when he said he would and was very helpful and patently talked me though the whole proses. H Larkin
All our dealings with Norton insurance, our multi car policies, has always been great. Renewing our home insurance has been just the same, professional, smooth and stress free! Thank you.
Renewed my property insurance yet again with Norton Insurance Brokers. Always a great service from knowledgeable polite staff at affordable prices. Thank you Norton.
