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Our Values

We’re proud of our company values.

They define what we stand for and how we operate. They are our guiding principles that shape our culture and behaviours with our stakeholders. They are key to our success and allow us to serve our customers and others in a way that is unique to their needs.

Unified by our values and our desire to do the very best for our customers, we strive to create a culture that’s inclusive, customer-focused and fun. Everyone who works here plays a part in making it happen.

These values feed into our shared purpose – to protect your insurance needs with experience, integrity and care so you can enjoy more of life’s adventures.

Our Values

We nurture all our relationships with kindness, respect and authenticity. Whether it’s with our clients, colleagues or community, we approach every interaction with empathy and compassion. Our commitment to caring ensures that everyone we encounter feels valued, supported and understood.

We embrace every journey with energy, fun and resilience whilst creating possibility along the way. We approach every day with enthusiasm and a sense of curiosity. We believe that life is an adventure, embracing the opportunities and challenges that come our way.

By working together with integrity, connection and communication we create a place where we can all belong. Our team is more than just a team of individuals; collaboration is at the heart of everything we do where everyone has a voice and is empowered to reach their full potential.

By making every day count we can all thrive and succeed. We are committed to creating an environment for our employees to develop both professionally and personally, empowering them to achieve their aspirations. Together, we celebrate each other’s accomplishments and inspire one another to thrive in both our personal and professional lives.

Living the Norton values

Value Champions

Our ‘Value Champions’ initiative was introduced to spotlight the Norton employees who stand out for truly living our core values – as voted by their peers.

Each quarter, employees have the opportunity to recognise other colleagues’ efforts in providing excellent service to clients or have gone the extra mile to support them in their role.

Whether somebody goes above and beyond for their client showing that We Care or they give a helping hand to support a colleague with their work embodying Together we Work, we’re proud to celebrate these successes and reward those who are truly living our values.

If you liked reading about our values, why not meet the team too?

If you relate to our values and you’re interested in speaking to us about your insurance needs, we welcome you to speak to our friendly team of Personal Client Managers by calling 0121 248 9440.

Protect your assets with

Home Insurance

Whether your home is your castle, a three-bed semi or a sprawling farmhouse, protect it with insurance that recognises its true value. Our experienced team have access to a wide range of specialised policies so your home gets cover as unique as it is.

Specialist Hi-Fi Insurance for Loud & Clear customers

Whether you have a high value hi-fi system, home cinema set up, CD or vinyl collection, our dedicated team of Personal Client Managers can help you arrange flexible cover around your needs.

Specialist Hi-Fi System & Home Cinema Insurance

Whether you have a high value hi-fi system, home cinema set up, CD or vinyl collection, our dedicated team of Personal Client Managers can help you arrange flexible cover around your needs.

Gear up your defence with

Excess protection cover

We won’t say we wrote the book on classic car insurance, but we wrote some of the very first policies. Classic, high value and performance cars need specific insurance, so let us help you find the protection you need.

Gear up your defence with

Specialist Vehicle Insurance

Cover life's adventures with

Touring Caravan Insurance

Protect your caravan for trips in the UK and abroad. Our comprehensive cover provides peace of mind, enabling you to enjoy more of life’s adventures.

Contact us for shipshape

Small Craft Insurance

From sailing dinghies and catamarans, to narrowboats, jetskis and other watersports craft, Norton Insurance Brokers can provide small craft cover to suit.

Gear up your defence with

Specialist insurance for Coterie Car Club members

Cover your collection with

Collections Insurance

Whether you collect medals, art, cars, china and porcelain, stamps, rare antiques or something else, our dedicated team can help you arrange flexible cover that can grow alongside your collection.

Cover your collection with

PPC – Collections Insurance

Whether you collect medals, art, cars, china and porcelain, stamps, rare antiques or something else, our dedicated team can help you arrange flexible cover that can grow alongside your collection.

Cover that stays all year round

PPC – Holiday Home Insurance

Whether your holiday home is your own personal paradise, a holiday let for other holidaymakers, or a little bit of both, make sure it’s covered with protection that lasts all year round.

Cover that stays all year round

Holiday Home Insurance

Whether your holiday home is your own personal paradise, a holiday let for other holidaymakers, or a little bit of both, make sure it’s covered with protection that lasts all year round.

Cover for furry friends

Pet Insurance

UK pet insurance for cats and dogs, provided by our partners at Healthy Pets. Get a quote and buy your pet insurance easily online with our portal.

Cover for furry friends

Motor legal cover

UK pet insurance for cats and dogs, provided by our partners at Healthy Pets. Get a quote and buy your pet insurance easily online with our portal.

Cover for furry friends

European driving cover

UK pet insurance for cats and dogs, provided by our partners at Healthy Pets. Get a quote and buy your pet insurance easily online with our portal.

WINTER HOLIDAY INSURANCE

Skiing and winter sports insurance

It’s common for standard travel insurance policies to overlook winter sports like skiing and snowboarding, but with us, it’s easy to add winter sports cover to your annual policy for worry-free fun in the snow.

Travel in confidence with tailored

PPC – Travel Insurance

Take the right cover with you, whether for business or pleasure. Frequent fliers and those with pre-existing medical conditions, as well as family and work groups, can all be catered for by our trusted insurance partners.

Travel in confidence with tailored

Travel Insurance

Contact us

Send us a message below to get in touch. We aim to respond to all queries sent before 5pm the same working day in the week, and the next working day if you message us in the evening or at the weekend.