Meet the Team OLD

Meet our amazing team

Here are the people that make up the fantastic Norton Insurance Brokers team.

If you’re based in or around Birmingham and you’d like to find out more about what it’s like to work for us, visit our careers page.

Want to join the team?

Russell Wilcock

Finance Controller

Numbers, structure and accountability. I oversee reporting, payroll, budgeting and financial controls to keep Norton running efficiently. Family time, outdoor adventures and cooking are my perfect downtime — usually experimenting with new dishes in the kitchen.

Faryal Bhatti

Marketing Manager

Driving growth across Norton, Heritage, and Tradesure through data‑led marketing and strategic partnerships. I focus on attracting the right clients and building brand visibility using a range of digital marketing tactics. Cricketer, cat dad to two, and happiest when spending time with family.

Noel Alexander

UW & Product Development Manager

Blending underwriting expertise with product development, I lead on refining and evolving our insurance propositions. With over 12 years’ experience across underwriting, pricing and product, I focus on sustainable solutions and strong insurer partnerships. Outside work, I enjoy keeping active and spending time with family and friends.

Matthew McSwiggan

Norton Commercial Manager

Over 25 years in commercial insurance, leading our Commercial and Trade divisions with a focus on performance, relationships and practical advice. I work closely with business owners to structure insurance programmes that protect what they’ve built, while supporting my team to deliver consistently high standards. Football supporter, often on the terraces at Halesowen Town or travelling to watch my son play. 

Joe Turner

Norton Manager

Fifteen years in insurance and passionate about delivering the personal service our clients value. I lead a team which is committed to going above and beyond, building trust through relationships and consistency. I'm a family man, sports enthusiast and a firm believer that insurance should feel straightforward. 

Liam Campbell

Heritage Manager

Managing the Heritage brand with care and consistency, I lead our team in delivering trusted service across renewals and new business. Heritage has a strong reputation built on relationships, and I'm committed to keeping that at the heart of everything we do. Outside work, my two young daughters keep me on my toes at weekends, and when I get the chance, you'll find me at the gym or out walking the dog.

Lee Dunn

Customer Support Manager

Supporting our Customer Support teams across multiple brands, I focus on delivering a consistent, high-quality experience for every client. With over 12 years in insurance, I lead with clear communication, collaboration and a practical approach to problem-solving. Family time, health and fitness, and staying active through sport keep me balanced outside of work.

Mark Wilkinson

Managing Director

Shaping Norton’s strategic direction and partnerships since 2013, after joining the business in 2002 and gaining early experience in US start-ups. I focus on sustainable growth, strong relationships and keeping our clients at the centre of every decision. Camper van escapes, the great outdoors and being outplayed at football by my son keep me grounded. 

Rebecca Knowles

Head of HR & Operational Support

People, culture and making Norton a great place to work sit at the heart of everything I do. I take a strategic approach to HR, ensuring we have the right people in the right roles, supported by a culture we're all proud of, and an environment where everyone can genuinely thrive. Outside work, i love travelling, food, enjoying long walks, and you'll regularly find me on the sidelines cheering my teenagers on at rugby and football.

Ben White

Head of Operations

From office assistant to leading operations across all trading teams, I focus on performance, service excellence and supporting our managers to deliver for clients. Outside work, I’m a proud dad of two and spend my spare time playing football whenever I can.  

Aleksandra Jonczyk

Team Manager

Relationship builder at heart. I focus on creating tailored experiences for clients through genuine conversations and trust. Creative in and out of work — you’ll find me cooking world flavours or enjoying music whenever I can. 

Craig Gilling

Team Manager

Seventeen years in hospitality taught me the value of care and experience — values I bring to every client interaction. I pride myself on attentive service and tailored solutions. Outside work, I enjoy family time and exploring National Trust sites.

Harry O’Neill

Team Manager

People-focused leader who thrives on teamwork and communication. From onboarding to managing the Pathway team, I support colleagues and clients with energy and positivity. Semi-professional football coach with a passion for developing others.

Jayne Devey

Personal Client Manager

Over 20 years in insurance and 15 with Norton, I believe strong relationships are at the heart of great service. I treat every client as I’d want to be treated. Baker, dog lover and keen walker with Aster and Luna.

Usman Hussain

Personal Client Manager

Ten years in broking across motor and home insurance, now delivering a truly personal service to Norton clients. I enjoy building relationships and making insurance simple. Fitness enthusiast, non-fiction reader and Formula 1 fan.

Lianna Fuller

Personal Client Manager

Passionate about client satisfaction and long-term relationships. I provide a personal, professional experience as a single point of contact. Outside work, I enjoy family adventures, bike rides and theatre trips.

Melissa Cooppen

Personal Client Manager

Customer-first mindset with a background in marketing automation. I focus on building meaningful relationships and ensuring clients feel supported beyond the transactional. Thriller reader, rock concert traveller and proud owner of a 20kg Shih Tzu.

Gypsy Mae Roberts

Personal Client Manager

Enthusiastic about building strong relationships and delivering tailored solutions. I enjoy helping clients feel confident in their decisions. Travel lover, culture explorer and always searching for the next great food destination.

Guv Bains

Personal Client Manager

Years of experience in insurance and banking, with a focus on building relationships and delivering personal service. I value Norton’s culture and teamwork. Football fan, film watcher and dog walker with two loyal companions.

Contact us

Send us a message below to get in touch. We aim to respond to all queries sent before 5pm the same working day in the week, and the next working day if you message us in the evening or at the weekend.