Our personal client manager service

Watch this short video to find out more about personal client managers


What’s the benefit of a personal client manager for my insurance?

The goal is to save you time and hassle, by simplifying your insurance experience and taking the admin burden off you. Life gets busy, and dealing with insurance for cars, houses, trips, collections and everything else can be a lot of work. If you have more complex insurance needs, you need expert support.

Your personal client manager can take care of your insurance admin for you, and will do things like make updates to your policies, get competitive quotes for the cover you need, and provide valuable information without you having to do all the legwork.

Speak with us

Want to speak with one of our personal client managers about how we can help you? Just send us a message below and we’ll be in touch.

    Your questions answered

    Is there a fee for having a personal client manager?

    There is no membership or management fee for getting a personal client manager for your insurance. We don’t charge for personal service – this is a standard part of what we offer.

    Who will deal with me if my personal client manager is away?

    Our aim is to give you a continual and consistent service, but of course your PCM will be off from time to time. If your PCM is away, on leave or off for any other reason, then we will allocate another of our PCM team members to you in the interim.

    I want to move to the Norton personal client manager service. Do I have to wait until my policies are due for renewal?

    If you’d like a personal contact to take care of all your insurance needs and you’re not currently working with us, we can usually move you to our Norton service at any time in your policy.

    It is often possible to move broker partway through a policy: you would simply be appointing us to deal with your insurance on your behalf. Just email or call us to let us know that you’re interested, and we can arrange for you to speak with one of our friendly personal client managers.

    Father working at home with son - Norton Insurance Brokers

    Protecting what matters most

    Our philosophy is that life is too short to be worrying about whether you’re properly protected. Your home, your family when you travel, your vehicles, your collections, and anything else that needs cover.

    Norton Insurance Brokers exists to take care of all your insurance needs in one place, and in order to do this, we offer you a personally managed service. Your personal client manager will work with you to ensure all the bases are covered, and will handle all your renewals, policy changes and any questions you may have.

    Contact us

    Send us a message below to get in touch. We aim to respond to all queries sent before 5pm the same working day in the week, and the next working day if you message us in the evening or at the weekend.